Online or onsite, instructor-led live Professional Development training courses demonstrate through interactive hands-on practice how to use soft skills, leadership strategies, and communication techniques to enhance personal effectiveness, team collaboration, and organizational impact.
Professional Development training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Professional Development trainings in śląskie can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
Katowice
Centrum Szkoleniowe Moniuszki 7, Moniuszki 7, Katowice, Poland, 40-004
The training room is located in the heart of Katowice. Its attractive location in the city center guarantees easy access for all participants. The main railway station is just 500 meters away from our venue, and bus and tram stops are only 100 meters away. Additionally, it has excellent connections to the outbound route towards the A4 motorway to Krakow - Wroclaw and Pyrzowice Airport, making it an ideal venue for participants arriving from various parts of Poland and abroad.
Częstochowa
Częstochowa Industrial and Technological Park, Wały Dwernickiego 117/121, Częstochowa, Poland, 42-202
The training room, located in a convenient location near the city center, in the Tysiąclecia district. Its close proximity to the PKP railway station and the PKS bus station makes it exceptionally convenient for all participants traveling by both train and bus. Additionally, the room is equipped with air conditioning, Wi-Fi internet, a projector, a built-in screen, a flipchart, and an audio mixer, providing conducive conditions for effective training delivery and participant comfort.
Bielsko-Biała
ZIAD, Armii Krajowej 220, Bielsko Biała, Poland, 43-316
NobleProg training rooms in Bielsko-Biała are located in the ZIAD building on the ground floor (Zakład Informatyki, Automatyki i Doskonalenia Zawodowego (on Aleja Armii Krajowej 220 a. ZIAD buildings are located at the foot of the Szyndzielnia slope.) The building has a ramp for disabled people From the bus station, go to the Warszawska Dworzec station, north (on the same side as the bus station) Bus number 8 in the direction of Szyndzielnia goes about 22 minutes (9 stops). The target stop is the Home Army ZIAD, which I am located 400 meters from the ZIAD training room, in the same way, you can get to ZIAD from the Bielsko Biała Główna railway station.
Gliwice
Zwycięstwa 10, Gliwice, Poland, 44-100
The entrance to the facility is located on Dolnych Wałów Street. The rooms are situated in the center of Gliwice, just a 2-minute walk from the market square and 5 minutes from the train station. Access from the bus station is possible by bus lines number: 187, 702, 692. There is also an option for parking at a paid parking lot on the main street.
This instructor-led, live training in śląskie (online or onsite) is aimed at business professionals who wish to learn how to develop applications and perform process automation even without any IT background.
By the end of this training, participants will be able to:
Understand Citizen development and learn common Citizen Developer actions.
Introduction
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.
Objective
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.
This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.
Training Benefits
Identify and meet customer expectations
Communicate effectively with customers
Manage customer perceptions
Deal with different types of customers
Respond effectively to in-person and telephone customer contacts
Write effective emails and letters
Manage stress
Course Discussions and Exercise
Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
This instructor-led, live training in śląskie (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.By the end of this training, participants will be able to:
Apply structured problem-solving and root cause analysis techniques.
Communicate insights effectively through impactful storytelling and visualization.
Lead change initiatives and influence stakeholders with confidence.
Manage data-related projects using a clear and practical framework.
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Developing competencies in the area of professional customer care
Increasing the efficiency of communication with customers
Attaining the knowledge of how to get to the underlying needs and expectations of customers
Building strong and sustainable relationships with clients
Expanding the positive image of the company in the market
Identifying, reducing, and overcoming objections and barriers
Learning about personalities and communication preferences when dealing with clients
Establsihing the ability to create an open environment for communication
Developing skills to communicate clearly and effectively
Identifying barriers to effective communication
Mastering body language and non-verbal communication
METHODS
Role-playing
Self-assessment tests
Exercises in groups
Individual work
Practice sessions
Lectures
Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
Adopt a focused customer care strategy
Identify key customer issues
Build the professional image of the company
Adapt to specific customer behaviour styles
Increase customer loyalty through exceptional customer service
Develop communication abilities with clients
Use techniques to build relationships
Develop a personal action plan to improve customer service skills
Show gestures of generosity and high quality customer care
Use techniques to deal with difficult situations
Recognise barriers to the delivery of outstanding customer service
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.
Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.
This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.
Objectives:
To understand the fundamentals and nuances of conflicts in organizations
To explore key concepts, factors, theories, types, and models in conflict resolution
To discover the personality types, leadership styles supporting negotiation skills
To learn the art of assertiveness and self-confidence
To experiment, experience and practice conflict resolutions
This course is designed to enhance your ability to think strategically, equipping you with the skills to approach complex situations, avoid biases, and make well-informed decisions swiftly and accurately. Through a structured exploration of various thinking styles and the common pitfalls in strategic thinking, you will develop a comprehensive understanding of how to apply strategic thinking in your professional activities.
The training focuses on developing sales skills, motivation, customer service and creative problem solving. Participants will gain knowledge about modern sales strategies, building relationships, analyzing customer needs, effective negotiation techniques, and dealing with difficult situations. The course also covers issues related to the psychology of shopping, building a personal brand in sales, as well as tools for a creative approach to solving problems.
This instructor-led, live training in śląskie (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.
By the end of this training, participants will be able to:
Understand the two types of stress: distress and eustress.
Articulate your personal indicators and relievers of stress.
Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
Shift negative emotions and boost positive ones using proven techniques.
Deal with stress-causing. disempowering beliefs around work, life, and relationships.
We often think we need to learn a new process, tip or trick in order to impress someone, get promoted or produce excellence. However, usually we need to change our beliefs. Our beliefs are chronic thoughts that we think often that then subconsciously restrict and control how we act.
This short course shows how to hack your behaviours by jumping to the belief part of the cycle not the behaviour part - that will naturally follow.
We mistakenly believe - we act a certain way (do), which gives us these great results (get) and then we gain the ability to 'be' this new person (be.) However, the reality is we need to become the person fist - adopt the standards and worldview/beliefs of that person and then our behaviours (actions) will naturally fall in line and the improved results will follow.
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Testimonials (6)
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
As it was a 1:1, the personalization of the content.
Patricia - Embraer
Course - Influencing and Avoiding Conflict
Well run, properly planned
Kamil - AXA XL
Course - Business Communication Skills
Machine Translated
Humorous way of conducting training
Oskar Wolanczyk - ARCYDOM S.C.
Course - Efektywna sprzedaż i kreatywne rozwiązywanie problemów
Machine Translated
good balance between theories and practices
Akos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
We could practice on real situation and Helen gave to me a lot of practical tips.
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