Skuteczna Obsługa Klienta Training Course

This instructor-led, live training in Poland (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.

By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
• Monitor and track their time usage and identify and eliminate their time wasters and distractions.
• Delegate and assign tasks appropriately and communicate clearly and assertively with others.
• Manage their emotions and stress levels in times of uncertainty and pressure.

Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session.

There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.

This instructor-led, live training in Poland (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This course is designed to enhance your ability to think strategically, equipping you with the skills to approach complex situations, avoid biases, and make well-informed decisions swiftly and accurately. Through a structured exploration of various thinking styles and the common pitfalls in strategic thinking, you will develop a comprehensive understanding of how to apply strategic thinking in your professional activities.

This instructor-led, live training in Poland (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.

By the end of this training, participants will be able to:

• Measure individual EQ to understand how to interact better with their colleagues.
• Understand other people's emotions and behavioral styles to improve relationships with teammates.
• Use emotional intelligence to form a positive and productive work environment.
• Use emotional intelligence to handle change and conflict at work.

We often think we need to learn a new process, tip or trick in order to impress someone, get promoted or produce excellence. However, usually we need to change our beliefs. Our beliefs are chronic thoughts that we think often that then subconsciously restrict and control how we act.

This short course shows how to hack your behaviours by jumping to the belief part of the cycle not the behaviour part - that will naturally follow.

We mistakenly believe - we act a certain way (do), which gives us these great results (get) and then we gain the ability to 'be' this new person (be.) However, the reality is we need to become the person fist - adopt the standards and worldview/beliefs of that person and then our behaviours (actions) will naturally fall in line and the improved results will follow.

This instructor-led, live training in Poland (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing. disempowering beliefs around work, life, and relationships.

This instructor-led, live training in Poland (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms.

By the end of this training, participants will be able to:

• Learn how to facilitate online meetings for remote participants effectively.
• Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
• Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
• Keep participants engaged by stimulating online conversations.
• Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.

This instructor-led, live workshop in Poland (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Poland (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

Managers, Team Leaders and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

This instructor-led, live training in Poland (online or onsite) is aimed at beginner-level professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This 1-1 live training (online) in Poland is aimed at everyone who wish to get more structure and productivity in their job.

By the end of this training, participants will be able to:

• Get more in life.
• Control their time.
• Get their focus back.
• Plan their week effectively.
• Know how to deal with stress.