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Course Outline
Introduction to Oracle Communications Billing and Revenue Management
- What is billing and revenue management?
- Importance of billing and revenue management in business
- Overview of Oracle BRM
- Navigating Oracle BRM
- Setting up users and roles
Billing Process Management
- Types of billing processes
- Lifecycle of a billing process
- Configuring billing parameters
- Managing billing processes
- Payment processing
- Automation and workflow
Revenue Management
- Understanding revenue streams
- Importance of revenue management in telecom
- Pricing and rating
- Managing revenue streams
- Understanding revenue recognition principles
- Implementing revenue recognition policies
- Using reports to track revenue performance
- Creating custom reports and dashboards
Advanced Features and Optimization
- Managing customer accounts and profiles
- Handling customer queries and issues
- Defining and managing products and services
- Configuring product catalogs and bundles
- Integrating Oracle BRM with ERP and CRM systems
- Ensuring seamless data flow between systems
- Ensuring data security in billing and revenue management
- Complying with industry standards and regulations
- Performance optimization
Customization and Best Practices
- Customizing user interfaces and workflows
- Extending functionality with add-ons and plugins
- Implementing best practices for billing and revenue operations
- Common issues and solutions
- Accessing Oracle support resources
Summary and Next Steps
Requirements
- Basic understanding of Oracle applications
- Familiarity with billing and revenue management processes
Audience
- Billing managers
- Revenue managers
- System administrators
- Business analysts
14 Hours
Testimonials (1)
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Damian - Sygnity
Course - Oracle SQL - advanced
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