How to Effectively Communicate with Different Types of Customers - Interactive Workshops Training Course
Workshop Objectives:
You will learn to recognize the variety of communication styles and adapt to individual needs.
customer needs.
You will learn to analyze and eliminate typical errors in direct communication and
telephone.
You will learn the tools to cope with difficult situations and manage emotions -
both our own and those of others.
You will develop the skills to influence your environment to prevent negative reactions.
What You Will Gain After the Workshop:
Ability to recognize and adapt to different communication styles.
Practical use of the four-level communication model to avoid
misunderstandings.
Effective techniques for dealing with difficult clients, tailored to specific needs
situation.
Proven methods of managing emotions in difficult situations.
Course Outline
Module 1: Customer Diversity
Understanding and analyzing different types of customers.
Strategies for tailoring communications to individual customer preferences and needs.
Module 2: Effective Communication with Diverse Clients
Techniques for formulating clear and effective messages for different types of customers.
Development of active listening and empathy skills.
Module 3: Managing Difficult Situations
Strategies for coping with challenges and difficulties specific to different types of
customers.
Practical exercises on difficult interaction scenarios.
Module 4: Emotions in Customer Interactions
Managing your own and your clients’ emotions in various situations.
Techniques for maintaining professionalism and calm during difficult interactions.
Module 5: Practical Application and Summary
Open Training Courses require 5+ participants.
How to Effectively Communicate with Different Types of Customers - Interactive Workshops Training Course - Booking
How to Effectively Communicate with Different Types of Customers - Interactive Workshops Training Course - Enquiry
Testimonials (5)
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Methods of Knowledge Transfer, flipchart!, no use of audiovisual devices.
Lukasz Rak - Schott Poland Sp. z
Course - Zarządzanie sobą w czasie
Machine Translated
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