Gdynia

Hotel Nadmorski, Ejsmonda 2, Gdynia, Poland, 81-409

The training room is located just 3 kilometers from the PKP/PKS Station in Gdynia, making it easily accessible for participants traveling by train or bus. Additionally, it is only 400 meters away from the bus stop, facilitating access even for those using public transportation. It is equipped with necessary training tools such as a projector, screen, and flipchart, providing comfortable conditions for both participants and the trainer.

Gdańsk

Hotel Fahrenheit, Grodzka 19, Gdańsk, Poland, 80-841

The training room is located in the very heart of the picturesque Gdansk Old Town, making the surroundings not only inspiring but also exceptionally attractive for participants. Within close proximity, you can find the railway and bus stations, facilitating arrival for those traveling by both train and bus. Additionally, the airport and port are also within reach, making this location convenient for individuals coming from distant places, both domestically and internationally.

Explore Our Courses

Formal Etiquette in Hospitality

 14 Hours
This instructor-led, live training in Trojmiasto (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service. By the end of this training, participants will be able to:
  • Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
  • Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
  • Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
  • Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
  • Handle unexpected situations and guest requests professionally and efficiently.
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Customer Care Strategy

 21 Hours
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES
  • Developing competencies in the area of professional customer care
  • Increasing the efficiency of communication with customers
  • Attaining the knowledge of how to get to the underlying needs and expectations of customers
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Identifying, reducing, and overcoming objections and barriers
  • Learning about personalities and communication preferences when dealing with clients
  • Establsihing the ability to create an open environment for communication
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
METHODS
  • Role-playing
  • Self-assessment tests
  • Exercises in groups
  • Individual work
  • Practice sessions
  • Lectures
  • Discussions
LEARING OUTCOMES At the completion of this course, participants will be able to:
  • Adopt a focused customer care strategy
  • Identify key customer issues
  • Build the professional image of the company
  • Adapt to specific customer behaviour styles
  • Increase customer loyalty through exceptional customer service
  • Develop communication abilities with clients
  • Use techniques to build relationships
  • Develop a personal action plan to improve customer service skills
  • Show gestures of generosity and high quality customer care
  • Use techniques to deal with difficult situations
  • Recognise barriers to the delivery of outstanding customer service
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Customer Care Academy

 28 Hours
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.
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Influence in Action

 14 Hours
Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
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Communication in the project team

 14 Hours
The "Komunikacja w zespole projektowym" training is aimed at project teams that aim to develop communication skills at a master's level. The training focuses on providing communication tools, the IPS (Innovative Problem Solving) model, conflict management, and shaping the principles of non-antagonizing communication. Participants gain the skills to convey information tailored to the type of interlocutor, provide constructive criticism, and develop effective team cooperation.
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Testimonials (2)

High level of knowledge of the instructor.

Przemek - Sreamsoft Krakow sp. z o.o.

Course - Komunikacja w zespole projektowym

Machine Translated

the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.

Carlos Abascal - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.

Course - Influence in Action

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