ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers.
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Rzeszów
RISE, Plac Wolności 13, Rzeszów, Poland, 35-073
The training room is located in the very heart of Rzeszow, making it easily accessible for participants. In the immediate vicinity, there are major public transportation hubs, such as city buses (MPK), railways (PKP), and long-distance buses (PKS), facilitating access from various parts of the city and beyond. Additionally, there is an underground parking garage at the Center Park gallery nearby, providing convenient parking for those using their own vehicles.
The training room is located just 10 km southwest of Rzeszow, directly on the Rzeszow-Radom route, providing easy access from both cities. Additionally, its proximity to the A4 motorway and Jasionka airport facilitates transportation for both car travelers and those utilizing air transport.
This instructor-led, live training in podkarpackie (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4® Foundation equips candidates with:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4®
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4® will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who is ITIL 4® Foundation for:
ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.
ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.
Exam is obligatory: Single-choice test consisting of 40 questions The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL® ) To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.
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Testimonials (1)
Simple examples provided by the instructor
Bartosz Owczarek - Trans.eu Group S.A.
Course - ITIL Foundation V4 ( AXELOS accredited training course with exam )
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