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Course Outline
Day 1: Introduction and Basics of Active Attitude
1. Introduction to an active attitude
- The importance of a proactive attitude when working with internal clients.
- Definition of the internal customer and the role of internal relationships.
- Proactive vs. reactive attitude – how does it affect cooperation?
- Elementyz "What People Play" (Eric Berne) : An analysis of typical psychological games that can occur in relationships with internal customers. How to recognize psychological games and how to effectively deal with them in the work environment.
2. Conscious "YES" and "NO" in relations with the internal customer
- Duration: 3 hours
- Conscious “YES” : When and how to express consent so that it is authentic and informed.
- The Conscious “NO” : When and How to Say No to Maintain Respect and Professionalism.
- The art of assertiveness - tools for expressing your position.
- Elementyz "How to Deal with Learned Helplessness" (Martin Seligman) : How to recognize the symptoms of learned helplessness and how to overcome them? Developing a sense of agency and strengthening faith in one's own abilities in making decisions.
3. The art of asking the right questions
- The importance of open and closed questions in communication.
- How to ask questions that deepen understanding of the situation and support cooperation?
- Practical exercises : Formulating questions about the participants’ professional situations, improving active listening skills.
Day 2: Project Work and Dealing with Emotions
4. Project work - cooperation management
- The role of communication in design work.
- Informed project decisions : How to make effective decisions about accepting or rejecting tasks.
- Collaboration between teams - key principles of effective project collaboration.
- Group exercise : Simulation of the division of tasks in a project using conscious "YES" and "NO".
5. Managing emotions and pressure in internal relationships
- Recognizing the emotions accompanying consent and refusal.
- Techniques for coping with pressure in internal relationships.
- Elementyz "The Wisdom of Psychopaths" (Kevin Dutton) : Learning to make bold decisions even under pressure. Exercises focused on controlling emotions and staying decisive, inspired by techniques from the book.
- Determination and Goal Focus : How psychopaths can emotionally detach themselves from events in order to achieve their goals.
- Emotional “switching” : Training in the ability to quickly switch between emotions and cool thinking.
- The “cold calculation” technique : How to make cool-headed decisions, assess risks, and act effectively.
Day 3: Working on the Case Study and Summary
6. Working on a case study
- Analysis of selected cases from the participants' work - challenges in relations with internal clients.
- Group exercises : Teamwork on solving a case study, where participants must use conscious “YES” and “NO” and ask the right questions to find optimal solutions.
- Presentation of group work results and discussion of best practices.
- Elementyz "What People Play" (Eric Berne) : Recognition of psychological games in the analyzed cases and suggestions on how to effectively counteract them.
- Elementyz "The Wisdom of Psychopaths" (Kevin Dutton) : Analysis of situations requiring cold calculation, emotional distance and determination in pursuing a goal.
7. Summary and planning for further development
- Duration: 3 hours
- Conclusions from the workshop: What did the participants take away for themselves?
- Planning further actions - what can I do to develop an active attitude?
- Discussion of participants' individual challenges and ways to overcome them.
Requirements
Working methods:
- Interactive lectures and presentations.
- Group discussions.
- Situational simulations and practical exercises.
- Reflection and analysis of cases from the daily work of participants.
- Working on a case study, developing solutions together.
Developmental effects
- Increasing effectiveness in building relationships with internal customers.
- Developing skills for informed consent and refusal at work.
- The ability to ask the right questions when communicating with clients.
- Increased efficiency in project work and in teams.
- Better handling of difficult situations and conflicts within the team.
- Understanding the mechanisms of psychological games and their impact on relationships.
- Developing skills for coping with learned helplessness and strengthening the sense of agency.
- Effective use of methods inspired by "The Wisdom of Psychopaths" in managing emotions, making decisions and maintaining composure under pressure.
21 Hours
Testimonials (5)
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
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I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Methods of Knowledge Transfer, flipchart!, no use of audiovisual devices.
Lukasz Rak - Schott Poland Sp. z
Course - Zarządzanie sobą w czasie
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